Privacy Policy

Hybrid Axis (Pty) Ltd (Registration Number: 2025 / 442776 / 07), is the responsible party for the processing of your personal information under this Privacy Policy.

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We process your personal information based on your consent, the necessity to perform a contract with you, and compliance with legal obligations. We also collect personally identifiable information (including name and surname, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

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Your information may be stored and processed outside of South Africa. We take reasonable steps to ensure that such transfers comply with applicable data protection laws.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us, such as your name, address and email address. Your personal information will only be used for the specific reasons as stated below.

 

We collect non-personal and personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Our website employs certain third-party services, such as Google Analytics and other applications offered through the Wix App Market. These third-party services may use their own cookies, flash cookies, web beacons, or other tracking technologies to collect and store information. As these are external services, their data collection and management practices are not covered by our Privacy Policy. We recommend that you review the individual privacy policies of these third-party providers to understand how they handle your data. Additionally, we may disclose collected personal information to third-party services or legal enforcement agencies as required by relevant local regulations.

 

Our website also provides links to external services, including the Itensity platform, for gym memberships and payment processing. When you use these links to join our gym, you may be required to provide personal information and billing details for debit order purposes. Please be aware that these third-party services are hosted and operated independently from our website. As such, they have their own policies regarding how they collect, store, and manage your data. These external practices are not covered by our Privacy Policy, and we recommend that you review the Itensity privacy terms to understand how your personal and payment information is handled. We may also disclose collected information to third-party services or legal enforcement agencies as necessary to comply with applicable laws and regulations.

 

If you don’t want us to process your data anymore, please send us mail to: hybridaxis@gmail.com. This will be subject to applicable legal and contractual restrictions.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to send us mail to: hybridaxis@gmail.com